Important guidance on Hanoi airport pick-up for our clients

Important guidance on Hanoi airport pick-up for our clients

You are booking airport transfer service or Hanoi tour package (including Hanoi airport pick-up) with us and wonder how to get picked up at Hanoi airport? This article will instruct you where to find your guide or driver, how to avoid the confusing arrival terminals between you & driver, and of course, to stay away from burning matter of taxi scams in Noi Bai airport......

International Hanoi airport pick-up and important notes for our clients

Thank you very much for your booking travel services with us : Hanoi airport pick-up, car rental with driver Hanoi airport to any destinations in Vietnam, Hanoi tour packages including Hanoi airport pick-up service.Some problems of taxi scams and confusing pick-up terminals have recently happened among travellers, so for better support to our customers travelling to Hanoi, Vietnam, we would like to write this detailed blog to guide you on getting the access to our Hanoi airport pick-up service faster as well as avoiding the problems which may arise such as taxi scams or time waste at the airport.

Signed names pick-up

Outdoor area where guide & driver hold the signed name pick-up

Hanoi airport pick-up : the beginning journey to explore Vietnam

Normally, when you book our services with the airport pick-up, our sales executives will ask you for your flight information ( flight number, its landing time & its flying route), your signed names, number of people in the group, the hotel you would like to get to….With those information, we will provide to our representatives ( driver or guide ) so they can easily pick your group up and follow the travel itinerary.

Outdoor pick-up point

Outside pick up point A1

On your date of arrival, our guide or driver will hold your SIGNED NAME BOARD at the arrival terninal of your flights ( not indoor but further outdoor). When you finish the visa document & pick-up your lugguage, you just come out at the arrival terminal, please, look for your SIGNED NAME BOARD held by the guide or driver. He or she will pick you up and start your booked journey.

Important notes of International Hanoi airport pick-up to our customers.

1.There are two arrival terminals at Hanoi international airport :  A1 & A2 ( they are 50 metters away from eachother)

Basing on your flight number, its landing time and its arrival terminal clearly stated on big TV screens at the airport, our guide or driver will hold your SIGNED NAME BOARD, patiently wait for you ( further outdoor, not indoor).After clearing your lugguages, you come out at the arrival terminal, please, find for your names.In case, you can’t find your name, please, check TV Screens to find out your right arrival terminal (A1 or A2) and go there - the guide & driver is waiting for you there.

TV Screen on Hanoi airport

TV Screen showing the flight's arrival terminal (A1 or A2)

2. Be aware of Taxi Scams.

Since 2017, the driver & guide with SIGNED NAME BOARD have been regulated to stand further outdoor ( just some steps away from the indoor) to pick up their customers (not indoor). When you come to the arrival terminal, please, look for your SIGNED NAME BOARD outdoorly by our driver or guide whose names & contacts were sent to your email by our sales executives.

This new rule of the airport was easily taken advantages of by some taxi scams drivers.They stay indoorly and purposively copy our driver’s SIGNED NAME BOARD .When you come out right at the arrival terminal, they will approach you with your signed name and pick you for their lucrative journey.

Hanoi airport's indoor terminal

Hanoi airport's indoor arrival terminal

In this case, please, meet our driver outdoorly and make sure about your journey ( your hotel to be dropped, your travel itinerary if booking the tour package with us).If it is not right as yours, please, contact us +84.988451530 (viber, whatsapp, sms) for the right information and start the trip.

3. Our  Hotline Support

When booking with us, we always send the customers our contacts so they can talk to us when needing our travel support : emails or hotline numbers!

If not urgent, you can send us the email to

If need the support at once, please, call us at +84.988451530 ( viber, whatsapp, sms) or +84.984806389

We hope that this information is helpful to start your trip to Hanoi, Vietnam.

Thank you very much & see you in Hanoi !

Golden Holiday Travel's Team

Need local support, please, let us know!

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